Destination 
Verified Last updated: 10 August 2026
This policy explains how payments, cancellations and refunds work for tours and activities booked with Arabiers Holidays UAE (Arabiers Travel and Tourism LLC). It forms part of our Terms & Condition.
Full payment is due at the time of booking. If we do not receive payment at least 2 days before your scheduled activity date, we may cancel the booking without notice.
Accepted payment methods include credit and debit card , Stripe, Paymob, ADCB, and Emirates NBD online transfer. Payment details are handled through encrypted, secure gateways and are not stored on our servers.
If you need to cancel your booking, please contact us as early as possible. Cancellations made more than 24 hours before the tour start time are fully refunded. Cancellations made less than 24 hours before the start time are non-refundable.
| Cancellation timing | Refund | Notes |
|---|---|---|
| More than 24 hours before tour | Full refund | Or rescheduled at no charge |
| Less than 24 hours before tour | No refund | Booking is non-refundable |
| No-show | No refund | Charged at 100% of the amount paid |
To cancel or reschedule, contact us on WhatsApp +971 58 879 8139 or email explore@arabiers.com. Cancellations must be confirmed in writing.
We may need to cancel or change an activity due to circumstances outside our control. This includes adverse weather conditions such as sandstorms, extreme heat advisories, illness affecting our guides or transport crew, UAE public holidays affecting site access, or government-imposed restrictions.
If we cancel an activity for any such reason, we will offer you a full refund of the amount paid, or the option to rebook at a date of your choice, at our discretion and that of our suppliers. We are not liable for any consequential losses such as flights, accommodation, or other travel arrangements affected by a tour cancellation.
Arabiers Travel and Tourism LLC is not liable for cancellations, delays or changes caused by events beyond our reasonable control, including but not limited to: natural disasters, sandstorms, pandemics, acts of government, civil unrest, or any other circumstance that makes it unsafe or impossible to operate the tour. In such cases, we will endeavour to offer a rebook or partial refund where our suppliers permit it.
Approved refunds are returned to your original payment method — card, bank transfer, or the gateway used at the time of booking. Processing times depend on your bank or card provider and typically take 5–10 business days from the date of approval.
We will confirm every approved refund in writing via email or WhatsApp before processing begins.
Arabiers Travel and Tourism LLC
5th Floor, Hamarain Centre, Deira, Dubai
Phone +971 58 879 8139
WhatsApp wa.me/971588798139
Email explore@arabiers.com
See also our Terms & Condition and Privacy Policy.
